Contact & Support

📞 We're Here to Help

Whether you're placing an order, requesting a quote, or seeking advice on sustainable heating solutions, the BCA Bois Connexes team is here to assist you.
Our customer service operates with transparency, professionalism, and a commitment to your satisfaction.

🧭 Our Contact Information

🏢 Address

27 rue d'Estienne d'Orves,
94370 Sucy-en-Brie, France

🕒 Opening Hours

Monday – Saturday: 09:00 AM to 6:00 PM
Sunday: Closed

Contact Form

You can reach us directly through our website by completing this form:

We respond to all messages within 24–48 business hours.

🔧 Customer Support & Technical Assistance

For product support, order tracking, or installation assistance:

❓ Visit our Customer Support & FAQ page for quick answers.

🔧 For pellet stove installation or maintenance, our technical team can connect you with certified professionals in your area.

📦 For bulk orders or reseller inquiries, please visit our Wholesale & Partnerships section.

🪵 Order & Delivery Questions

Need help with your order or want to request a custom quote?
Our logistics team will guide you through:

📅 Delivery schedules

💳 Payment confirmation

📍 Order tracking

🔄 Return or replacement procedures

We aim to make every transaction smooth, transparent, and eco-efficient.

🤝 Let's Work Together

At BCA Bois Connexes, we're more than a supplier — we're your energy partner.
If you're a business, distributor, or renewable energy retailer, contact us for collaboration opportunities, wholesale pricing, or custom energy solutions.

🌱 Stay Connected

❤️ Your Energy, Our Responsibility

Thank you for choosing BCA Bois Connexes — where quality, sustainability, and customer care meet.
Together, we're building a cleaner, warmer, and greener future.