FAQ & Heating Guide

➡️ For maximum efficiency and minimal emissions, we recommend kiln-dried ("extra sec") firewood.

• 25–33 cm: Perfect for compact wood stoves and small fireplaces.
• 40 cm: Fits most modern fireplaces and mid-size inserts.
• 50 cm: Ideal for large open fireplaces or boilers.

💡 Always check your appliance's chamber size before choosing.

• Store in a dry, ventilated area off the ground.
• Protect from rain with a roof or waterproof cover.
• Leave air gaps between pallets for natural circulation.

🚫 Avoid wrapping wood completely — trapped moisture reduces quality.

They are made from 100% compressed sawdust and wood shavings, without additives or chemicals.
They offer high energy output, consistent heat, and low ash — a clean and eco-friendly alternative to traditional logs.

For most stoves, 1 to 2 briquettes are enough per burn cycle.
They produce strong, long-lasting heat and can replace several traditional logs.

💡 Avoid overloading — densified wood burns hotter and longer.

These certifications guarantee:

• Moisture content under 10%
• Low ash residue (under 0.7%)
• Consistent size (6–8 mm) for smooth feeding
• High calorific value

At BCA Bois Connexes, all pellets meet or exceed ENplus A1 standards.

• Keep bags in a dry, closed space (garage or shed).
• Avoid direct floor contact — use a pallet or wooden base.
• Protect from humidity — wet pellets lose structure and efficiency.

🚫 Do not store near open flames or high heat sources.

All our brands meet strict European standards, but differ in:

• Wood species composition (softwood vs hardwood)
• Ash content and energy output
• Country of origin and packaging format

Our advisors can help you select the ideal brand for your heating system.

Pellet stoves are a modern, efficient, and environmentally friendly heating solution.
They provide:

• Automatic ignition and regulation
• Long autonomy (up to 48 hours)
• Low emissions and high efficiency (85–95%)
• Compatible with renewable pellet fuels

They combine comfort, automation, and sustainability in one system.

• Daily / Weekly: Empty the ashtray and clean the glass.
• Monthly: Vacuum the burner and air inlets.
• Annually: Have a certified technician perform a full service and chimney cleaning.

⚙️ Regular maintenance ensures performance, safety, and fuel savings.

• Use only dry, certified wood or pellets.
• Maintain proper airflow (don't block vents).
• Clean regularly to prevent soot buildup.
• Avoid burning treated or painted wood.

• Use dry kindling and natural fire starters.
• Stack logs loosely for airflow.
• Never use petrol, alcohol, or chemicals to ignite your fire.

🔥 A clean start means cleaner heat and longer appliance life.

• France: 3–5 business days
• Neighboring EU countries: 5–8 business days
• Remote regions: up to 10 days

All orders include tracking updates and professional customer support.

Yes — we provide wholesale pricing, recurring deliveries, and custom supply agreements.
Visit our Wholesale & Partnerships page for details or contact our B2B team.