Terms & Conditions of Sale

1. Introduction

These Terms and Conditions of Sale govern all orders placed on bcaboisconnexes.store, the official online store of BCA Bois Connexes, headquartered at 27 rue d'Estienne d'Orves, 94370 Sucy-en-Brie, France.

By placing an order on our website, you confirm that you have read, understood, and agreed to these Terms and Conditions.

2. Company Information

3. Products & Availability

All products displayed on our website (including Firewood, Wood Pellets, Compressed Wood, Pellet Stoves, and Wholesale Energy Products) are described as accurately as possible.
However, product images and descriptions are provided for guidance only.

Availability may vary depending on stock, season, and supplier logistics.
In the event a product becomes unavailable after ordering, we will promptly notify you and propose an alternative or refund.

4. Orders & Contract Formation

Orders can be placed exclusively via bcaboisconnexes.store.

Once an order is submitted, you will receive a confirmation email summarizing the details of your purchase.

The sales contract becomes binding upon confirmation of payment.

BCA Bois Connexes reserves the right to refuse or cancel any order in the event of payment issues, stock shortage, or suspected fraudulent activity.

5. Prices & Taxes

All prices are displayed in Euros (€) and include VAT (TVA) applicable in France, unless otherwise stated.

Shipping and handling costs, if applicable, will be displayed before confirming the order.

BCA Bois Connexes reserves the right to modify its prices at any time; however, products will be billed at the price in effect at the time of order confirmation.

6. Payment Methods

Payments are securely processed via:

Payment must be received in full before the goods are dispatched.

For bank transfers, please note that your order will only be processed once payment is confirmed in our account.

7. Delivery & Logistics

We deliver across France and selected European regions through our trusted logistics partners.

8. Risk & Ownership

Ownership of the goods transfers to the customer upon full payment of the order.
Risk of loss or damage transfers upon delivery of the goods to the address provided.

9. Returns, Refunds & Cancellations

Due to the nature of wood-based and fuel products, returns are accepted only in the following cases:

• Incorrect product received
• Damaged goods upon arrival
• Manufacturing or packaging defect

10. Warranty & Quality Guarantee

All our products are subject to strict quality control and meet European standards.
If you experience a quality issue, please notify us immediately for inspection or replacement.

11. Liability

BCA Bois Connexes shall not be held liable for:

• Delays caused by external logistics partners or force majeure events.
• Misuse, improper storage, or handling of the products by the customer.
• Indirect or consequential losses (e.g., business interruptions or heating downtime).

12. Force Majeure

BCA Bois Connexes shall not be responsible for failure to perform obligations due to causes beyond reasonable control, including but not limited to natural disasters, strikes, transport disruptions, or government restrictions.

13. Data Protection

Your personal data is collected and processed in accordance with our Privacy Policy (GDPR Compliance) available on our website.

14. Intellectual Property

All content on bcaboisconnexes.store, including images, text, logos, and trademarks, is the exclusive property of BCA Bois Connexes or its partners and may not be reproduced without prior written consent.

15. Governing Law & Jurisdiction

These Terms and Conditions are governed by French law.
In case of dispute, jurisdiction lies with the competent courts of Créteil, France, unless otherwise required by mandatory consumer protection laws.

16. Contact

For all inquiries, please contact us at: